Cognizant Work-from-Home Jobs: A Golden Opportunity for Job Seekers
Great news for job seekers! Cognizant has released openings for Senior Process Executive roles that allow you to work from home. Below are the complete details about eligibility, responsibilities, selection process, and how to apply. Make sure to read thoroughly and apply if you’re eligible!
Job Details
- Company: Cognizant
- Position: Senior Process Executive (Work-from-Home)
Eligibility
Education
- A bachelor’s degree in any field is required.
- No prior experience is necessary—freshers are welcome to apply.
Age Limit
- The minimum age requirement is 18 years.
- There is no maximum age limit mentioned in the notification.
Job Responsibilities
As a Senior Process Executive, your primary duties will include:
- Managing inbound and outbound calls promptly and professionally.
- Following communication scripts while addressing customer queries.
- Identifying customer concerns, researching solutions, and resolving issues effectively.
- Providing timely resolutions to customer complaints and offering alternative solutions when needed.
- Keeping accurate records of all interactions in the company’s database.
- Meeting individual and team performance targets.
- Ensuring the delivery of accurate, valid, and complete information by using the right tools and processes.
- Following up with customers to confirm their issues are fully resolved.
- Collaborating with team members to achieve better results.
- Maintaining professionalism and patience during customer interactions.
- Utilizing IVR (Interactive Voice Response) systems to streamline call flows and enhance customer satisfaction.
- Adhering to healthcare standards and regulations.
- Keeping up-to-date with industry trends and best practices to improve service delivery.
Skills Required
- Proficiency in English communication (both verbal and written).
- Basic computer knowledge.
- Typing skills (preferred).
- Familiarity with Excel is an added advantage.
Selection Process
- Applications will be reviewed, and eligible candidates will be shortlisted.
- Shortlisted candidates will be invited for an interview.
- Final selection will be based on performance during the interview and document verification.
How to Apply
If you meet the eligibility criteria, submit your application online. Make sure to review the official notification for additional details before applying.
Notification & Apply – Click Here
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